Frequently Asked Questions about tapware and Voda Plumbingware products

Frequently asked questions

Whether you’re planning a new build, renovating, or simply comparing tapware options, you’ll find answers to some of the most common questions about Voda products below.

If you can’t find what you’re looking for, please contact our team and we’ll be happy to help.

General Questions

Voda Plumbingware is a New Zealand-owned tapware brand specialising in premium kitchen, bathroom and laundry fixtures. Designed for modern living, our collections combine quality materials, refined design and reliable performance.

Voda products are available through a nationwide network of plumbing merchants, bathroom retailers and design showrooms throughout New Zealand.

Visit our stockists page to find your nearest retailer.

No. The Voda website serves as a product showcase and information resource. Products can be purchased through our authorised retail and merchant partners.

Product Questions

Many of our products are crafted from lead free materials. Individual product specifications can be found on each product page.
Finish availability varies by collection and product. Depending on the range, finishes may include:

  • Chrome
  • Brushed Stainless 304
  • Brushed Stainless effect
  • Brushed Nickel (PVD)
  • Brushed Brass (PVD)
  • Brushed Copper (PVD)
  • Brushed Gunmetal (PVD)
  • Brushed Black (PVD)
  • Matte Black
  • Mirrored Black (PVD)
  • Dual colour ways

Please refer to individual product pages for available finish options.

Physical Vapour Deposition (PVD) is a highly durable finishing process that bonds a protective coating to the product surface. PVD finishes offer enhanced resistance to wear, corrosion and everyday use.
Yes. Voda’s PVD finishes are designed to provide excellent durability and long-term performance when maintained according to our care and cleaning guidelines.
Where required, Voda products are independently tested and certified to applicable Australian and New Zealand standards, including WaterMark certification for potable water products.

We strive to ensure all product images accurately represent the Voda products we offer. Some images on our website may have been created or enhanced using artificial intelligence (AI) or other digital visualisation techniques to help demonstrate how our products may look in a completed space.

These images are intended for inspiration and may not accurately reflect room dimensions, surrounding fixtures, lighting, colours or the scale of other objects within the scene. Product finishes may also vary slightly depending on your screen settings and individual viewing conditions.

To ensure a product is suitable for your project, please refer to the product specifications, dimensions, technical drawings and installation information provided on each product page before purchasing. You can also visit your nearest Voda stockist to view our products and finish samples in person.

If you have any questions, our team is always happy to help.

Warranty & Support

Voda products are backed by comprehensive product warranties. However, warranty durations vary depending on the product. Please refer to our Warranty Information page for full details.

If you believe your product has a warranty related issue, please contact our Customer Support team after reading viewing the Warranty information and product support page.

We may then ask you to complete a Request for Service form and include supporting information such as proof of purchase and photographs.

Yes. Proof of purchase is generally required to validate warranty claims and establish claim eligibility.

In many cases, replacement cartridges, aerators, handles and other service parts are available. Contact our team or your original retailer for assistance.

Still have a question?

Our team is here to help, and we pride ourselves on our outstanding customer service.

If you can’t find the information you’re looking for, please contact us and we’ll do our best to assist.