Frequently asked questions
Explore our frequently asked questions about Voda tapware, showers and accessories. Find helpful information about product finishes, certification, warranties, care and maintenance.
If you can’t find what you’re looking for, please contact our team.
General Questions
Voda Plumbingware is a New Zealand-owned tapware brand specialising in premium kitchen, bathroom and laundry fixtures. Designed for modern living, our collections combine quality materials, refined design and reliable performance.
Voda products are available through a nationwide network of plumbing merchants, bathroom retailers and design showrooms throughout New Zealand.
Visit our Stockists page to find your nearest retailer.
No. The Voda website showcases our products and provides useful information. Instead, you can purchase Voda products through our authorised retail and merchant partners.
Product Questions
Many Voda products use lead-free materials. For specific details, please refer to the materials and specifications listed on each product page.
- Chrome
- Brushed Stainless 304
- Brushed Stainless effect
- Brushed Nickel (PVD)
- Brushed Brass (PVD)
- Brushed Copper (PVD)
- Brushed Gunmetal (PVD)
- Brushed Black (PVD)
- Matte Black
- Mirrored Black (PVD)
- Dual colour ways
Please refer to individual product pages for available finish options.
Where required, Voda products are independently tested and certified to applicable Australian and New Zealand standards, including WaterMark certification for potable water products.
Learn more about WaterMark Certification, or view our WaterMarked products.
For more information about WaterMark certified products recognised in New Zealand, visit MBIE’s official recognition notices page.
Product Imagery
We strive to ensure all product images accurately represent the Voda products we offer. We may also use artificial intelligence (AI) or other digital visualisation techniques to create or enhance lifestyle images, helping customers visualise our products in completed spaces.
These images are intended for inspiration and may not accurately reflect room dimensions, surrounding fixtures, lighting, colours or the scale of other objects within the scene. Product finishes may also vary slightly depending on your screen settings and individual viewing conditions.
To ensure a product is suitable for your project, please refer to the product specifications, dimensions, technical drawings and installation information provided on each product page before purchasing. You can also visit your nearest Voda stockist to view our products and finish samples in person.
If you have any questions, our team is always happy to help.
Warranty & Support
Voda offers comprehensive product warranties. However, warranty periods vary depending on the product.
Please refer to our Warranty Information page for full details.
If you believe your product has a warranty related issue, please contact our Customer Support team after reviewing the Warranty information and product support page.
We may then ask you to complete a Request for Service form and include supporting information such as proof of purchase and photographs.
Yes. We generally require proof of purchase to validate a warranty claim and confirm eligibility.
In many cases, replacement cartridges, aerators, handles and other service parts are available. Contact our team or your original retailer for assistance.
Still have a question?
Our team is here to help, and we pride ourselves on our outstanding customer service.
If these frequently asked questions haven’t answered your query, please contact our team and we’ll do our best to assist.
