Voda respects your privacy and is committed to protecting your personal information
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, submit enquiries, register warranties, request service support, or otherwise interact with us.
We manage personal information in accordance with the New Zealand Privacy Act 2020 and take reasonable steps to ensure your information is handled securely and responsibly.
Information we collect
Depending on how you interact with us, we may collect personal information including:
- Name
- Email address
- Phone number
- Postal or delivery address
- Company or business name
- Product and warranty information
- Service request details
- Information provided through contact forms or email correspondence
We may also collect certain non-personal information relating to your use of our website.
How we use your information
We collect and use personal information to:
- Respond to enquiries and customer service requests
- Process warranty claims and service requests
- Provide product support and spare parts assistance
- Improve our products, services, and website experience
- Communicate important information relating to our products and services
- Meet legal, regulatory, and business obligations
We will only use your information for purposes that are reasonably connected with our business activities and customer support services.
Website analytics
We use Google Analytics to help us understand how visitors use our website and to improve the overall user experience.
Google Analytics may collect information such as:
- Pages visited
- Time spent on our website
- Device and browser type
- Approximate geographic location
- Referring websites
This information is collected in an aggregated and anonymised form wherever possible and is used solely to monitor website performance, improve functionality, and better understand how visitors interact with our website.
For more information about how Google collects and processes data, please visit Google’s Privacy Policy.
Cookies
- Improve website functionality
- Remember user preferences
- Measure website performance
- Understand how visitors use our website
Most web browsers automatically accept cookies, however you can modify your browser settings to decline cookies if you prefer. Please note that some features of the website may not function correctly if cookies are disabled.
Third party service providers
We may use trusted third-party providers, including website hosting providers, email service providers, and Google Analytics, to assist with the operation and maintenance of our website and customer support services.
Last Updated: 5 June 2026
