Contact our Customer Support team on freephone 0508 367 366 before removing the product or undertaking any repair or warranty work.

To make a warranty claim, complete the form below.

If your product is deemed to be faulty out of the box and has not been installed, it can be returned to the place of purchase with original proof of purchase, for an exchange.

Service Request Form

Customer details


Drag & Drop Files, Choose Files to Upload You can upload up to 6 files.
Please upload a high quality photo showing the product insitu, and photos and/or video showing the product fault or problem.


Drag & Drop Files, Choose Files to Upload
To verify your purchase, please upload a copy of your receipt showing purchase date, product details and merchant details. Merchants; a copy of the customers proof of purchase is preferred.

Merchant/Retailer details

Where was the Voda product puchased from?
^ If Merchant requires a copy of this Service Request

Installer details

Who installed the tapware for you?
^ If Installer requires a copy of this Service Request

Point of contact

A copy of this service request will be sent to all email addresses that have been included above. Please let us know whether to contact the Customer, Installer, or Merchant to arrange servicing. Merchants; for followup after we have been in contact with the customer please choose that option.

After submitting this form, a copy will be forwarded to each email address entered above.

Please double check your junk / spam folder.

Having trouble with this form?

Phone our New Zealand based Customer Support team on 0508 367 366 for assistance.